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Custom Sensors, Inc.

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Product Return Policy

This does not apply to products designed by Custom Sensors, Inc. to customer specifications, or to software products, where the package has been opened.

A. Products Returned for Credit.
The customer must notify Custom Sensors, Inc. within thirty (30) days of the date of Invoice of the desire to return a product. The customer must receive authorization from Custom Sensors, Inc. to return the product (phone 315-252-3741 or email sales@csensors.com). All products must be returned in resalable condition. Products must be returned in the original packaging, with all accessories, including manuals, power supplies, software disks, etc. After receipt and satisfactory evaluation of the returned product, a credit will be issued. The credit will be the original purchase price. If the product is not returned in resalable condition, a restocking fee will be charged, and only partial credit given for the returned merchandise. The amount of the restocking charge is determined by Custom Sensors, Inc.

B. Products Returned for Replacement.
The customer must notify Custom Sensors, Inc. within thirty (30) days of the date of Invoice of the desire to return a product. The customer must receive authorization from Custom Sensors, Inc. to return the product (call 315-252-3741 or email sales@csensors.com). All products must be returned in resalable condition. Products must be returned in the original packaging, with all accessories, including manuals, power supplies, software disks, etc. If the product is determined to be defective, the product will be repaired or replaced. In situations where it is obvious that the customer has received a defective product, Custom Sensors, Inc. may choose to ship a replacement product to the customer, before receiving the defective product.

Custom Sensors Inc